|
 Each FGI client is assigned a professional project manager with no less than 15 years of market research experience. They are experts in the business of conducting high quality research for discerning clients.
The project manager's entire team is focused on providing flexible and attentive client service that results in the delivery of research that is impactful, on time, and on budget.
The FGI team's performance is measured by our client satisfaction research. Intense focus on every client's complete satisfaction is pervasive at FGI.
High quality research requires professional collaboration among many different disciplines and groups. As a result, FGI views research quality as a core company focus that spans every single stage of the research process.
FGI's independent Quality Control group drives continuous quality improvement of proposals, sample, survey design, programming, data processing, and reporting. Performance metrics are established and tracked at every stage to ensure quality.
Research and questionnaire designs are reviewed and approved by project management, QC, data management and programming.
Sample is tripled-checked and based on FGI's proprietary and highly stringent iGAGE sampling process. iGAGE deploys the industry's only dynamic sampling method based on income, gender, age, geography and ethnicity.
Programs are checked by project management and QC, with additional testing by the client if requested. Online study data are also fully tested via a small number of initial invitations and completed surveys. Phone studies are tested and monitored closely by phone center management and clients.
Data tables, reports and other final deliverables are triple checked by project management, QC and data management.
FGI is unique in our ability to provide a fully integrated suite of research capabilities, including: online panels, custom panels, survey technology, data management, and analytics and reporting.
FGI also offers integrated multi-modal capabilities via our 80-seat call center and mail facilities. Because we own and manage all of these resources, FGI fully controls the quality, speed and flexibility of the research.
FGI's entire business operates on an integrated workflow system and technology platform. This leading edge system allows for precise scheduling and tracking of each project phase, error-free transition of work (from design to programming to data processing), and strict control of each study's quality and delivery date.
Unlike most of our competitors (large or small), FGI is not beholden to the restrictive technologies, panels and schedules that come with the typical patchwork of research sub-contractors. This unique advantage allows FGI to meet your most complex requirements with high quality research you can trust.
FGI was founded in 1981. When you select FGI, you are tapping over 20 years of proven expertise across every major industry and research application.
FGI is much more than a sample provider or cookie-cutter data collection vendor...we are seasoned professionals who are committed to excellence in research. We use only the best practices and our employees have years of research experience.
FGI's programmers are all based in the United States and work hand-in-hand with project managers and other team members to ensure the precise execution of our clients' studies.
Fortune 100 and 500 companies turn to FGI when the speed and complexity of their research needs demand more than order takers and mass-production panel vendors.
FGI's approach to client satisfaction is to seek out, cultivate and retain long term relationships with our clients. With this approach, FGI is able to maximize the value we bring to clients by virtue of our deep appreciation of their research needs and the development of custom solutions that meet those needs.
FGI teams work with our clients to completely understand their unique challenges and opportunities. It's FGI's goal to become a seamless extension of our client...able to both quickly respond to immediate and high-pressure requests and to anticipate likely needs and proactively make recommendations.
FGI realizes that this approach differs markedly from some of the large and volume-obsessed companies in the industry. However, in our experience, our focus on fostering long-term relationships creates an environment whereby we can deliver high quality research in the fastest and most cost-effective way possible for the client.
|
